Terms & Conditions

1. Who we are

Manchester Airport Claims is a trading style of Match Me Legal Limited, a company registered in England and Wales under number 09948730, with its registered office at Suite F14, Northwich Business Centre, Northwich, Cheshire, CW9 5BF.

Match Me Legal Limited is authorised and regulated by the Financial Conduct Authority for regulated claims management services. Our firm’s permission reference number is 838981. You can check this on the Financial Services Register at register.fca.org.uk.

You are under no obligation to make a claim using a Claims Management Company. You may be able to make a complaint to the Financial Ombudsman Service or the Financial Services Compensation Scheme, without using our services and without paying a fee.

In these terms, “we”, “us” and “our” mean Manchester Airport Claims, a trading style of Match Me Legal Limited, and “you” means the person submitting a claim.

2. What our service is

Our service does three things:

• we ask you a short set of questions to see whether your circumstances fit the Manchester Airport Group data breach claim;
• we collect your contact details and your written instruction; and
• with that instruction, we assess your claim and, where we take it on, pursue it against Manchester Airport Group on your behalf on a no win, no fee basis.

3. What our service is not

We are not a law firm and we do not give legal advice. Nothing on this website is legal advice, and nothing we say is a promise that your claim will succeed or an estimate of what it might be worth. Whether a claim is viable, and what it is worth, is something we assess after reviewing your case. We are under no obligation to take on a claim, and we will tell you promptly if we decide not to. We do not conduct litigation: if it ever became necessary to issue court proceedings we would tell you first, and no solicitor would be instructed without your separate agreement.

4. Instructing us to pursue your claim

When you tick the box and sign at step two, you are instructing us to pursue your claim against Manchester Airport Group on your behalf, using the information you gave us: your name, telephone number, email address, date of birth, address, your answer about the Manchester Airport Group notification email, your signature, and the date and time you signed.

We will then review your claim and contact you. Before we do any substantive work we will confirm in writing that we are acting for you and set out our terms in full, including the success fee that applies if your claim succeeds. Your relationship for the claim is with us.

You may withdraw this instruction at any time by emailing info@manchesterairportclaims.co.uk. Withdrawing it does not affect anything already lawfully done before you withdrew it.

5. What it costs you

There is nothing to pay up front, and nothing to pay if your claim does not succeed. We will never ask you for a payment, a card number or your bank details.

We act on a no win, no fee basis. If your claim succeeds, we deduct a success fee from the compensation recovered for you. We set that fee out in full, in writing, before you commit to anything, and you are entitled to ask us for the exact figure that applies to your claim at any time.

If your claim does not succeed, you pay nothing. Checking whether you can claim is free, and cancelling within 14 days is free.

6. Your right to cancel

Because you are agreeing to this service at a distance, you have a statutory right to cancel within 14 days of signing, without giving a reason and without any charge.

To cancel, email info@manchesterairportclaims.co.uk or write to us at the registered address above, quoting your reference number. You do not have to use any particular form of words. We will confirm your cancellation in writing and stop processing your claim.

7. Your responsibilities

By submitting the form you confirm that you are aged 18 or over, that the information you have given is true and complete to the best of your knowledge, and that no other firm is already instructed to act for you in relation to this breach.

You should tell us promptly if your contact details change, or if you become aware of anything that affects your claim — for example if another firm contacts you about the same breach.

8. Electronic signatures

The signature you draw on screen is an electronic signature and is legally effective under the Electronic Communications Act 2000. We record it together with the date, the time and the technical details of your submission, and we send you a copy by email. You can ask us for a further copy at any time.

9. Your data

How we handle your personal information — what we collect, why, who we share it with and how long we keep it — is set out in our Privacy Policy, which forms part of these terms.

10. Agreeing to these terms, and consent to be contacted

Pressing “Submit my claim” at the end of step two means you accept these Terms & Conditions and our Privacy Policy. That is the point at which an agreement between us begins.

You also consent to us contacting you. Once you have submitted your details you agree that Manchester Airport Claims may contact you about your claim by telephone, email and text message, including where your number is registered with the Telephone Preference Service.

This consent covers contact about the claim you have started — progressing it, asking for anything we need, telling you what is happening, and following up if you began a form and did not finish it. It does not extend to unrelated products or services, and we do not sell your details to anyone.

You can withdraw it at any time, by emailing info@manchesterairportclaims.co.uk or by telling whoever contacts you that you would rather not be contacted again. Withdrawing does not affect the validity of anything done beforehand, and it does not cancel your claim — cancelling is separate and is covered in section 6.

11. If something goes wrong

If you are unhappy with anything we have done, please tell us first. Email info@manchesterairportclaims.co.uk or write to the registered address. We will acknowledge your complaint promptly and give you our final response within eight weeks. Our full complaints procedure sets out the detail.

If you are still unhappy, or we have not replied within eight weeks, you can refer your complaint free of charge to the Financial Ombudsman Service, Exchange Tower, London E14 9SR — 0800 023 4567 — financial-ombudsman.org.uk. If your complaint concerns how we handled your personal data you can also complain to the Information Commissioner’s Office free of charge. Our complaints procedure explains this in full.

12. Our liability

We take reasonable care in operating this service, but we cannot guarantee the outcome of any claim and we are not liable if a claim does not succeed. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

13. Changes and governing law

We may update these terms from time to time. The version that applies to you is the one published when you submitted your claim; we keep previous versions and will send you a copy on request.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.